Similarly, a single mobile platform is supported, iOS, leaving out users of the Android platform. There is also software for installation on a computer platform, although only Windows, and not Mac. Kareo works as a SaaS through a web browser, with storage in the cloud. All of this support is included in the price without additional charge. Also available are webinars and documentation for reference as well. The other option, which is not time based is email support, which targets a 2 day turnaround time. Live help can be obtained via Live Chat, and phone support possibilities, but it is restricted to business hours of 5 AM to 5 PM, Pacific Time. Initial setup and onboarding gets handled via “Free 1-1 Success Coaching.” This serves as a single point of contact for a successful transition, to make sure enough support is provided to get things underway.Īfterwards, there is a choice of options. Therefore, if the clinician switches screens before manually saving the Progress Note it gets lost, creating a frustrating and time wasting situation that then the note has to be newly created from the start. While documents on other platforms get auto-saved to the cloud platform, Kareo does not do this. The difficulty in saving Progress Notes has proved to be another vexing issue. Nor do they automatically populate based on the clinician’s note, but rather the clinician is forced to wade through a multitude of codes just to locate the one that applies to their encounter. When choosing a code in Kareo, the most often used codes are not highlighted, or brought to the top. Clinicians have been often confused with these codes, which grew to include approximately four times the codes of the former ICD-9 system. This should be streamlined to include any and all medications given in the office setting, and not just for vaccines.Īnother gripe focuses on the ICD-10 code. One issue found is that while the administration of a vaccine in the office automatically brings up an automatic template for ancillary info to be entered, such as the lot and expiration date of the vaccine, this does not come up for other medications administered in the office.

Kareo does have some shortcomings, although less than some other platforms. Tools are also provided to help create “Clean claims,” that get paid faster, and with less rejections, thereby enhancing the practice’s cash flow. The billing is entirely paperless, with electronic charting and billing, and charges can be directly entered into Kareo. There is a module that supports electronic superbills that can be created with just a few clicks. The staff is also supported, with functions to upload documents, and transmit secure messages.īilling is another core mission of Kareo, and is ICD-10 compliant. The Agenda Overview serves as a to-do list, which keeps track of items that need to be completed each day.

Kareo help phone